privacy policy

Last updated: January 22, 2025

IMPORTANT NOTE:  This Website Privacy Policy relates specifically to information gathered through the Sites. Organization’s Notice of Privacy Practices, available at https://[link], is a separate document that governs how medical information about you may be used and disclosed by Organization.

We understand, acknowledge and respect any individual’s right to privacy and the concerns one may have in regard to privacy and security. We recognize the importance of protecting the privacy of information provided by our clients, as well as general users of our website. As such, we have established and implemented this Website Privacy Policy (“Privacy Policy”) to inform you how we (and our third-party service providers on our behalf) collect, use, share and protect the information we collect in connection with your use of our Sites.

This Privacy Policy does not apply to information that has had identifiers removed or other actions taken so that you are no longer identified in the data (“de-identified data”). For example, identifiers such as your name, date of birth, or other data elements may be removed from certain data sets. Organization may use and share with third parties any de-identified data for any purposes permitted by applicable law, such as for Organization or third-party operations, research, or development or provision of services or products.

What Types of Information Do We Collect?

We collect personal information that you enter on the Sites or provide to us in any manner, such as when you:

  • Provide information to open an account.
  • Respond to a survey or a questionnaire.
  • Fill out a form.
  • Submit or provide content.
  • Engage in other activities, services, features or resources we make available on the Sites.

We collect several types of information from and about individuals who access or use the Sites. Information you provide to us may include your:

  • Name;
  • Address;
  • Phone number;
  • Email address;
  • Information pertaining to your health;
  • Information related to your employment or affiliation with us;
  • Other demographic information, such as:
    • Your zip code;
    • Age;
    • Gender;
    • Preferences, interests and favorites; and
  • Other personal information you provide to us.

You can generally choose not to provide personal information to us through the Sites; however, without certain information we may be unable to provide you with certain assistance, products or services. In some cases, we or a third-party service provider acting on our behalf may collect certain types of information automatically whenever you visit the Sites. More information on passive collection is provided below in the “How Do We Use Information Collected” Section below.

How Do We Use Information Collected?

We use information that you provide to us in order to provide you with specific services that you request, to provide you with additional services that we believe may be of interest to you, and to operate the Sites and conduct our business. For instance, we may use your information in the following ways:

  • For the purposes for which you specifically provided the information including, for example, to enable us to customize informational delivery options per your preferences and to provide you the bill pay and/or personal health information services requested by you.
  • To tell you about health-related programs and services that may be of interest to you, or to contact you in an effort to raise funds for our facilities.
  • To respond to emails, provide customer support, enforce our Terms of Use or other similar matters.
  • To help us run and maintain our Sites, study traffic patterns and generally learn about the usage of our Sites.
  • To enhance existing features, improve user experience or develop new features, products and services.
  • For research, presentations, publications, and to improve access to care.
  • To verify your identity.
  • As otherwise required or permitted by applicable law, including pursuant to your express consent.

We conduct analytics on user demographics, interests, and behaviors based upon information provided to us during use of our Sites. We may combine your information with information collected from other individuals to produce aggregated and statistical information that may or may not be completely de-identified in support of these purposes.

Use of Electronic Health Records and Authorization for Payments

Organization utilizes third party service providers for its electronic health records and payment portals. When utilizing the electronic health records system patient portal or payment portal you will become subject to their terms of use and privacy policies. By using the payment portal, you further authorize Organization to (1) establish and maintain payment authorizations; and (2) to process your payments according to your instructions. We supply the information to the service providers and payment gateways that enable us to process credit card payments. Credit card information may be stored temporarily to process refunds and/or recurring payments, as requested at the time of disclosure.

Periodic Communications

If you supply us with your postal or email address, you may receive periodic emails or mailings from us with information on products and services provided by Organization, upcoming events, and other promotional information. At registration and at various times as you use the Sites, you may also be given the option of opting-in to receiving certain recurring informational/promotional communications from us and/or directly from third parties that will use your contact information, like name and email address, in order to provide such communications. You can unsubscribe from such communications by clicking on the “unsubscribe” link at the bottom of any email newsletter or contacting us as described in the communication.

If you supply us with your telephone number, you may receive telephone contact from us with information regarding Organization products and services, upcoming events, and other promotional information. By supplying us with this information, you authorize all Organization entities and providers and all of their affiliates, subsidiaries, employees, contractors, and agents to contact you, including using autodialed calls, texts, robot calls, and artificial voices or prerecorded voices, at the telephone numbers you provided with regard to information about services, billing, collections and other account activities, and for advertisement and telemarketing purposes.

You understand that it is not possible to guarantee that any transfer of information over text messaging or e-mail is timely, complete, accurate, private or secure. As a result, we cannot guarantee the absolute timeliness, completeness, accuracy, privacy or security of your information when it is sent via a text message or e-mail. By asking us to transmit information to you through text messaging or e-mail, you accept all risks associated with such transmission.

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information or other personal information through email. Please let us know if you receive a suspicious email that appears to have come from us via the contact information in the “Questions and Comments” section below.

Passive Collection

As you navigate through our Sites, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags, or web beacons, and navigational data collection (log files, server logs, clickstream). This information typically does not reveal your specific identity (like your name or contact information) but may include information such as:

  • Domain name and host from which you access the Internet;
  • The IP address of the device that you are using;
  • The URL of the website you just came from or the website you navigate to, including data on the links you clicked;
  • The browser name and the device that you are using;
  • Technical information about your computer or other device, such as the browser, operating system and the service provider you are using, and other similar information.
  • Website analytical data, such as the date and time you access the Site, what pages were visited and for how long, and other similar information.

This information is generally not considered personally identifiable unless it is combined with account information, contact information, or other information that is unique to you.

The Sites may use and combine such information for purposes including, but not limited to, providing services that you requested, as necessary to complete a task you asked us to perform, providing better service to Site visitors (including to troubleshoot problems with the Sites), customizing the Sites based on your preferences, compiling and analyzing statistics and trends, otherwise administering and improving the Sites for user use, and to exercise our legal rights or comply with our legal obligations. Additionally, such information may be combined where we have informed you that passively collected data will be combined with identifying data (for example, if you fill out a form that tells you identification information provided will be matched with automatically collected data).

Cookies

We use cookies (a small file stored on your computer and maintained by your browser) to record information from your time visiting our Sites. Cookies may contain different types of information such as your Site preferences, login information for portals related this website, job applications, and class registrations. We do not use cookies to retrieve information from your computer or device for purposes that are unrelated to the Sites or your interaction with the Sites. You may choose to clear cookies from your browser at any time by navigating to the appropriate browser setting You may also set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of the Sites may then be inaccessible or not function properly. Since cookies allow you to take full advantage of some of our Sites’ best features, we recommend that you leave them turned on. 

Analytics Technologies

We may use Google Analytics or other similar technologies (the “Analytics Technologies”) to collect and process certain information about you and your use of our Sites. The information collected by the Analytics Technologies is statistical data. We typically do not connect this statistical data with identifiable information like name or phone number, although the Analytics Technologies may associate information with a geographic location or other potential identifiers. You may learn more about how Google uses the information it collects by visiting the following site “How Google uses data when you use our partners’ sites or apps” (located at https://policies.google.com/technologies/partner-sites). Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Privacy Policy (located at https://policies.google.com/privacy).

If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on. To opt-out of Google Analytics, visit the Google Analytics opt-out page (located at https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser. For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).

With Whom Do We Share the Information We Collect?

We do not sell, trade, lease, or rent personal information, including email addresses or contact information of our customers, to third parties. We may share your information with our other businesses or affiliates, our agents, contractors, or business and e-commerce partners in order that they may perform services for us, including the delivery of services, product information, and other valid business communications to you on our behalf. Purposes may include, but are not limited to, credit card processing, database management, e-mail distribution, and Site management. Frequently this information is not personally identifiable, but it may be if necessary for them to provide services to us. We may share your information in the following ways:

  • With third party service providers that help us operate our business or administer activities on our behalf.
  • With companies that provide services to us, such as hosting services.
  • With companies that are disclosed to you at the time you provide the information.

In the event that we engage in a business transition, such as a merger, acquisition by another entity, or sale or transfer of all or a portion of our products or assets to another party, your personally identifiable information may be transferred to this acquiring entity, though we will take reasonable steps to ensure that your preferences are followed.

We may also share information as permitted or required by law; for example, to comply with a court order or subpoena or to prevent or investigate a crime. There may be instances when we may share your information in order to protect or defend the legal rights or property of Organization, its affiliates or their employees and agents, to protect the safety and security of users, and to protect against fraud. Additionally, we may share information if necessary to enforce these Terms. We reserve the right to report to appropriate law enforcement or government agencies activities that we, in good faith, believe to be harmful or unlawful, with or without providing notice to you.

 How is Your Information Stored?

Customer information collected on our Sites and through our services may be stored and processed in the United States or any other country in which we or our service providers maintain facilities.

How is Your Information Protected?

We use reasonable care to protect your personally identifiable and confidential information provided by you to our Sites. We have in place a security program that seeks to mitigate this risk. We have implemented reasonable safeguards that help assure that we commit to collect, process and use personal information in accordance with applicable laws. Organization operates networks protected by firewall and password protection systems. Please note that our forms are encrypted to protect your privacy. Once the information is sent to our site, it is kept in secure databases where it is not available to users on the Internet. We periodically review and modify, where appropriate, our security policies and procedures.

Unfortunately, the transmission of information via the Internet is not completely secure. Please be advised that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us through the Sites. Any transmission of personally identifiable information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.

The safety and security of your information also depends on you. Where we have given you (or you have chosen) credentials for access to certain parts of the Sites, you are responsible for keeping the credentials confidential. Do not share your credentials with anyone.

Updating Your Information

You may contact us through the contact processes identified in the “Questions and Comments” Section below if you believe information you have submitted to us through the Site is incorrect. Your information can only be deleted in accordance with our data retention policy, and as permitted by law. Further, information may remain in databases, access logs, backup media, and other records. We generally cannot update or remove information from records of third parties. We may take reasonable steps to verify your identity before deleting, granting access or making corrections to information in accordance with applicable law, such as confirming pieces of identifiable information with you already in our possession.

Do Not Track Policy

“Do Not Track” is a proposed standard that is currently under development. As it is not yet finalized, we adhere to the standards set out in this Website Privacy Policy and we do not currently respond to “Do Not Track” signals on our Sites.

Opt-Out

If you do not want to receive email, postal mail, or telephone contact from us in the future, please let us know that you want to be put on our “do-not-contact/share” list by contacting us as described in the “Questions and Comments” Section below. When doing so, please provide us with your exact name, email and/or postal address, and telephone number. We will be sure your name is removed from our mailing lists and added to our “do-not-contact/share” list within a few days.

WARRANTY DISCLAIMERS AND LIMITATION ON LIABILITY

WE SEEK TO PROVIDE USEFUL, HIGH-QUALITY INFORMATION AND TOOLS THROUGH THE SITES, BUT WE CANNOT GUARANTEE THAT ANY INFORMATION IS ACCURATE, COMPLETE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES, WORMS OR OTHER MALICIOUS SOFTWARE. MATERIALS, SERVICES AND OTHER INFORMATION ARE PROVIDED BY US FOR EDUCATIONAL PURPOSES ONLY. THE SITES ARE PROVIDED “AS IS.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE OR NON-INFRINGEMENT. AVAILABILITY OF THE SITES MAY BE INTERRUPTED FROM TIME TO TIME FOR MAINTENANCE, REPAIR OR UPGRADE OR DUE TO TECHNICAL PROBLEMS, NATURAL DISASTER, EMERGENCY OR OTHER CAUSES. WE CANNOT CONTROL AND ARE NOT RESPONSIBLE FOR THE AVAILABILITY OF THIRD-PARTY COMMUNICATIONS SERVICES NECESSARY TO CONNECT TO THE SITES. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITES, ANY LINKED SITES, AND THEIR CONTENT.

PLEASE NOTE THAT, WHILE WE TAKE REASONABLE STEPS TO PROTECT THE PRIVACY AND SECURITY OF CONFIDENTIAL PERSONAL INFORMATION THAT YOU SEND TO US THROUGH THE SITES, BY ITS VERY NATURE, A WEBSITE CANNOT BE ABSOLUTELY SECURE AND PROTECTED AGAINST INTENTIONAL OR MALICIOUS INTRUSION ATTEMPTS. FURTHERMORE, WE DO NOT CONTROL THE DEVICES OR COMPUTERS OR THE INTERNET OVER WHICH YOU MAY CHOOSE TO SEND CONFIDENTIAL PERSONAL INFORMATION AND CANNOT, THEREFORE, PREVENT SUCH INTERCEPTIONS OF OR COMPROMISES TO YOUR INFORMATION WHILE IN TRANSIT TO US. THEREFORE, WE MAKE NO GUARANTEE AS TO SECURITY, INTEGRITY OR CONFIDENTIALITY OF ANY INFORMATION TRANSMITTED TO OR FROM OUR SITES, OR STORED WITHIN OUR SITES. BEYOND OUR REASONABLE CARE TO SAFEGUARD YOUR INFORMATION WHILE IN TRANSIT, WE CANNOT AND DO NOT GUARANTEE THE ABSOLUTE SECURITY OF ELECTRONIC COMMUNICATIONS OR TRANSMISSIONS SINCE ANY TRANSMISSION MADE OVER THE INTERNET BY ANY ORGANIZATION OR ANY INDIVIDUAL RUNS THE RISK OF INTERCEPTION. YOU ASSUME THE SOLE RISK OF TRANSMITTING YOUR INFORMATION AS IT RELATES TO THE USE OF OUR SITES, AND FOR ANY DATA CORRUPTIONS, INTENTIONAL INTERCEPTIONS, INTRUSIONS OR UNAUTHORIZED ACCESS TO INFORMATION, OR OF ANY DELAYS, INTERRUPTIONS TO OR FAILURES PREVENTING THE USE OUR SITES.

YOU AGREE THAT, TO THE GREATEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES, FEES, AND PENALTIES IN CONNECTION WITH YOUR USE OF MATERIALS POSTED ON THE SITES, CONNECTIVITY TO OR FROM THE SITES TO ANY OTHER SITE, OR FOR DAMAGES FOR LOSS OF GOODWILL, REPUTATIONAL HARM, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE SITES, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. YOU FURTHER AGREE THAT, TO THE EXTENT LIABILITY CANNOT BE LEGALLY EXCLUDED OR DISCLAIMED, IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ANY PROVEN DIRECT DAMAGES EXCEED FIFTY DOLLARS ($50).Some states do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states, our liability and that of our third-party content providers and their respective agents shall be limited to the greatest extent permitted by law.

QUESTIONS AND COMMENTS

If you have any comments or questions about our Terms of Use, Privacy Policy or your experience with our Sites, please do not hesitate to contact us at [email protected].